Terms and conditions

Our aim is to give service so good that you will recommend us.
We want to use technology and service together so that your shopping experience is enjoyable and stress-free.

Full Terms of Business

Definitions

"We", "us" or "the company" means Neon Illuminations Ltd
"You", "the customer" or "the buyer" means the person or company contracting to purchase the goods.
"The goods" are the items that you order from us and are specified in our order acknowledgement and on our invoice.

Order Acceptance

We receive orders via our web site, by phone, fax, mail or e-mail. We reserve the right to decline an order without giving a reason or to require additional confirmation. We acknowledge receipt of your orders via an appropriate communication: For example, web-based orders are acknowledged automatically by e-mail, telephone orders are acknowledged verbally at time of order. No contract exists between you and the company until our official invoice has been issued.

Pricing

While we take all reasonable care to make sure that all prices we publish are correct we reserve the right to not accept orders at prices quoted in error. We also reserve the right to change prices without notice. All prices are quoted in pounds sterling and unless specifically stated are inclusive of VAT at the prevailing rate.

Payment

Payment is accepted in pounds sterling by cheque with order (made payable to "Neon Illuminations Ltd" or by most major credit or debit cards as detailed on our web site at time of order.

Payment Security

All credit card payments made during on-line transactions are handled on our behalf by the Protx secure payment gateway. Protx provides very high levels of internet and physical security to ensure sensitive information is never compromised.

• Credit/debit card details are secured within 128-bit encrypted sessions
• Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls
• Additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent

Protx VSP is designed so the vendor doesn't have to hold sensitive information on their site, should anyone gain unauthorised access to their database the information they obtain will not allow them to recover credit card details or other sensitive information.

The possibility of obtaining sensitive information from the Protx VSP database is minimised due to high levels of encryption; firewall security and the measures taken to ensure the information is indecipherable.

Delivery

We seek to dispatch orders within 48 hours of receipt, subject to stock availability. However please allow up to 28 days for delivery. Orders are delivered by the most appropriate method, usually by courier. If any delays occur, we will endeavour to keep you informed. If delivery is delayed beyond 28 days, we will always give you the option of receiving a full refund of any payments that you have made.

Risk

Delivery is ex-works and risk passes to the customer on delivery.

Retention of Title

Whether or not delivery has been made, the goods remain the property of the company until full payment is received.

Specifications and Information

Goods are supplied subject to the company's standard specifications and, unless specifically stated or agreed, may be manufactured by any of our approved vendors. While we publish as much product information as is reasonably possible, the company is unable to guarantee the suitability of the item supplied for the intended purpose. It is the customer's responsibility to make sure that goods ordered are suitable for the application in which they intend to use them. We also try to ensure that all published information is correct but the company shall not be liable for any damage, loss or expense caused directly or indirectly as a result of any error or omission in any information either published by or supplied by the company. It must be noted that some colours are difficult to reproduce accurately on web sites and printed materials.

Privacy & Data Protection

All transactions are made in accordance with the provisions of the Data Protection Act (1998) and the European Union Data Protection Framework Directives. We only store the data necessary for accounting, marketing, sales, public relations and record keeping in order to maintain and improve the trading relationship between the company and its customers and suppliers. We use “cookies” which are stored on your web browser in order to provide some of the personalised features of our web site: This information may also be used by us to collect information about the usage of our web site. If you do not wish to be identified in this way, you can prevent this by making appropriate settings in your web browser. This will however remove some of the functionality associated with our web site. We do not sell, loan or rent data to any other party.

Complaints

We aim to deal with any complaints promptly and in a fair way. Any complaints should be addressed in writing to the company at the published address or via the web site contact form.

Notices

Any notices should be sent to the company at its registered office address: Neon Illuminations Ltd. Unit A6, Westwood Industrial Estate, Continental Approach, Margate, Kent, CT9 4JG

Indemnity

By using this web site you agree to indemnify the company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this web site and any information or computer software contained therein or by your access to other web sites as a result of links from this site. We make every effort to ensure that this web site does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.

Law

Any disputes arising out of, or in connection with, any contract between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.